Each Customer who makes a purchase in the Raven shop can return the product within 14 days from the day of collecting the shipment without stating the reason. The cost of returning the order is borne by the buyer.
There are two available methods of returning products:
- Sending the order back
- Returning the product in the Raven brand shop
Sending the product back:
- Fill in the return form. The return document is available for download here. If you do not have a printer, please fill it in by hand with capital letters, providing all the necessary data available in the form template.
- In the package, also include receipt/invoice of purchase or other document confirming that the product was bought in our shop.
- Post the package along with the form and purchase proof at the address:
ul. Niciarniana 49C
Refunds (cost of returned products + cost of delivery to the Customer) will be made within 14 business days from the day of receiving the shipment. We do not pick up packages sent with cash on delivery. W przypadku zwrotu części zamówienia koszty dostawy nie są zwracane.
In case of returning a part of the order, the costs of delivery are not refunded. If the payment was made with a traditional bank transfer, please include in the form the account number or Paypal email address to which we should make the refund.
If you want to exchange the purchased product for another, you need to return it first in accordance with the product return procedure, and then place a new order for the selected product along with making new payment for the order.